Accessibility help

Victim Support is committed to ensuring this website is accessible to everyone. Being ‘accessible’ is one of the core values that guide our work.

If you need help using the Victim Support website, there are changes you can make to your mobile (smartphone), tablet or computer.

You can find information on making your device easier to use on the AbilityNet website. However, please note that AbilityNet may change the urls from time to time causing some of the below links to go to an error page. We do our best to update them but if this happens, you can also check the AbilityNet homepage.

The guide covers many different ways to adapt settings to suit your needs. It’s divided into the following different areas:


Here are some solutions to help you see websites and applications more clearly.

Making the text larger

Magnifying the screen

Making your mouse pointer easier

Changing your colours


If you are deaf or have hearing loss, there are different ways that your computer, mobile or tablet can be adapted to help you.

Hearing options on your computer

Avatars – digital signers


There are different ways to make your keyboard and mouse easier to use.

Make your mobile or tablet easier to use

Make your computer easier to use

Using your keyboard instead of a mouse


Make your device easier to use with different tools and techniques.

Changing your fonts

Making your device talk to you

Talking to your device

We are actively working to increase usability and accessibility of our website. The site is compliant with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 level AA.


All images and images of buttons have an appropriate alt text for people using screen readers. In some case, there is also a title text to improve usability on the site. Decorative images should have null alt=“” and won’t be announced by screen readers.

Rich media (embedded YouTube videos)

We aim to provide captions on all our own YouTube video content. When we want to share other individual’s or organisations’ video content, if the YouTube video has not been accurately captioned, we will provide a link rather than embed the video on a page.


Alternative document formats

If you would like a document or publication in an alternative format, please email

Live chat

We offer a live chat service for people affected by crime. This service is delivered through third party software, WhosOn. Currently there are limited customisation options available on this platform. We will be working with the supplier to find ways to improve accessibility and customisation.

Links to other sites

This site has links to resources on other websites. While we do our best to check the content on these links is relevant, appropriate and accessible, we cannot guarantee that it will be at all times.

Victim Supported have partnered with interpreting service SignLive, so deaf and hearing-impaired people can contact us using British Sign Language (BSL). You can find out more here.

Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone. You can contact any number through Relay UK, including any Victim Support service.

What Relay UK is

If you are deaf, have hearing loss or are speech impaired, Relay UK can connect you to a relay assistant to make a phone call. The relay assistant can:

  • type what the caller is saying so you can read their responses, if you can’t hear
  • reads your written responses to the caller, if you can’t speak.

It’s free to use the Relay UK service. You will only pay your normal charges for any calls you make. Check with your phone provider for more details.

Using the Relay UK app

Relay UK works through an app on your smartphone or tablet. Once you have downloaded it, you will need to link your number to it and tell the app how you would like to use the service.

Find out more about Relay UK and download the app.

Victim Support is committed to improving the digital experience for our users. We welcome all comments and feedback, positive and negative.

If you have any issues using the site or would like to make suggestions on how the site can be more accessible, please email

Our commitment to equal opportunities and diversity.

Our clear purpose, vision and strong values.

If you've been affected by crime, contact us for support.

Links to other organisations that can help you.