Terms and conditions

Corporate information

Victim Support is a charity registered in England and Wales and a company limited by guarantee.

Registered charity number: 298028

Company number: 2158780

Registered office

Victim Support
Ground Floor, Building 3
Eastern Business Park
Wern Fawr Lane
Old St. Mellons
CF3 5EA 

Tel: 020 7268 0200


Her Royal Highness The Princess Royal

Board of Trustees

More information about our Board of Trustees, including details of members.

Chief Executive Officer

Katie Kempen

Company Secretary

Carrie Rich

Senior Management Team

More information about our Senior Management Team.


Lloyds Bank plc, 25 Gresham Street, London EC2V 7HN


Bates Wells & Braithwaite, 10 Queen Street Place, London EC4R 1BE

Clifford Chance, 10 Upper Bank Street, London E14 5JJ

Hogan Lovells, Atlantic House, Holborn Viaduct, London EC1A 2FG


Mazars LLP, 6 Sutton Plaza, Sutton Court Road, Sutton, Surrey SM1 4FS

Intellectual property

Unless otherwise stated, the copyright, trademarks, design rights, and all other intellectual property rights (whether registered or unregistered) in this website and the material published on it are owned or licensed by Victim Support.

You may not download, reproduce, store in a retrieval system or transmit by any means any parts of this site (including images, documents, audio or videos) for any purpose other than for personal, non-commercial use, without our prior written consent.


Although Victim Support takes all reasonable care in preparing and checking the content of this website, it does not guarantee the accuracy or completeness of any information contained on or provided in connection with this website. Victim Support shall not be responsible for any loss or damage caused, directly or indirectly, by your use of this website or the information contained on this website.

Victim Support does not guarantee that the functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server on which it runs are free of viruses or bugs.

Links to third party websites do not amount to an endorsement of such websites or the material contained therein by Victim Support. Links from this website are provided as an information service only, and Victim Support takes no responsibility for the content of external websites.

Privacy and data protection

Victim Support is committed to protecting the privacy of people who visit this website. Please read our privacy and data protection statement.

Information we collect

If you visit this website we will collect the individual identification number assigned to your computer when you connect to the internet. This is known as an ‘IP address’ and is automatically logged by our web server and used to facilitate your access to the website. However, we do not use IP addresses to identify visitors to the website. We collect this data simply to monitor overall trends in our site traffic to help us improve the site and deliver a better web experience.

When you send us an inquiry via email, or through filling a form on the website, you may give us personal information about you. This could include: your name, your date of birth, your postal address, your email address, and your telephone number.

What we use this information for

Victim Support will only use your personal information collected through this website to respond to your queries, and, occasionally, for the purposes of measuring trends in the visitors to our site.

Confidentiality and disclosure

Victim Support does not normally disclose your personal information to third parties except to service providers acting on its behalf under the strictest confidentiality conditions and with your consent.

We may however, in exceptional circumstances, give the personal information you supply to us to other agencies without your consent – such as local authorities or the police – to comply with specific legal requirements. This is normally for one of two reasons – either to prevent harm to you or another person – or to comply with child protection requirements. Find out more about confidentiality.

Your rights

You have the right to access the personal information that we hold about you, to ask for that information to be corrected and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights or have any other questions about this privacy statement, please email webmaster@victimsupport.org.uk.

Changes to notice

Victim Support reserves the right to make any changes to this legal notice, the privacy statement, and other aspects of this site at any time. Please check this page regularly for any changes.